Privacy policy
Privacy Policy – Cloud Crochet
Last updated: January 01, 2026
Cloud Crochet (“we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated and enjoyable shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply with respect to the collection, processing, and disclosure of personal information.
By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” refers to information that identifies, relates to, or can reasonably be linked to you. It does not include anonymized or de-identified information.
Depending on how you interact with our Services and where you live, we may collect the following types of personal information:
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Contact Information: Name, billing address, shipping address, phone number, and email address
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Payment Information: Credit/debit card details, payment method, transaction confirmations, and other payment-related information
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Account Information: Username, password, preferences, and settings
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Transaction Information: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled
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Communications: Information you provide when contacting us for customer support or inquiries
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Device Information: IP address, browser type, device identifiers, and network information
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Usage Information: How you browse, interact with, and use our Services
Sources of Personal Information
We collect personal information from the following sources:
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Directly from you when you make a purchase, create an account, contact us, or otherwise provide information
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Automatically through cookies, pixels, and similar technologies when you visit or use our website
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From service providers (such as Shopify and payment processors) who process information on our behalf
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From third-party partners, where permitted by law
How We Use Your Personal Information
We use your personal information to:
Provide and Improve Our Services
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Process payments and fulfill orders
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Deliver products and manage returns or exchanges
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Maintain and manage your account
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Personalize your shopping experience and recommend products
Marketing and Promotions
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Send promotional emails, updates, or offers
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Display relevant ads based on your interactions with our store
Security and Fraud Prevention
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Protect our website, customers, and transactions
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Detect and prevent fraudulent or unauthorized activity
Communication
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Respond to customer inquiries and provide support
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Send order confirmations, shipping updates, and service notifications
Legal Compliance
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Comply with legal obligations and enforce our policies
How We Share Personal Information
We may share your personal information in limited circumstances, including:
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With Shopify and trusted service providers (payment processing, shipping, analytics, customer support)
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With marketing and advertising partners, where permitted by law
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When required by law, legal process, or to protect our rights
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In connection with a business transaction such as a merger or restructuring
Shopify and Third-Party Services
Our store is hosted on Shopify. Shopify collects and processes personal information to help operate and improve the Services. Your information may be stored or processed outside your country of residence.
To learn more about how Shopify uses your personal information, please visit the Shopify Consumer Privacy Policy:
https://privacy.shopify.com/
Third-Party Links
Our Services may include links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our Services are not intended for children under the age of majority in your jurisdiction, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Data Security and Retention
We take reasonable measures to protect your personal information, but no method of transmission or storage is completely secure. We cannot guarantee absolute security.
We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, or enforce our agreements.
Your Rights and Choices
Depending on your location, you may have the right to:
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Access your personal information
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Request correction or deletion of your data
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Receive a copy of your data (data portability)
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Opt out of targeted advertising or marketing communications
You may unsubscribe from promotional emails at any time using the link provided in our emails. Transactional or service-related emails may still be sent.
International Data Transfers
Your personal information may be transferred, stored, or processed outside your country. Where required, we rely on approved legal safeguards such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have questions about this Privacy Policy, your personal information, or wish to exercise your rights, please contact us:
📧 Email: cscloudcrochet@gmail.com
For the purposes of applicable data protection laws, Cloud Crochet is the data controller of your personal information.